Practical notes on Dynamics 365, Power Platform, Copilot, AI agents and DevSecOps.https://kaizenai.systems/https://kaizenai.systems/blog/claude-cowork-vs-copilot-cowork-plugins/https://kaizenai.systems/blog/claude-cowork-vs-copilot-cowork-plugins/Anthropic and Microsoft both call their agentic workspace "Cowork", and both use plugins. Here is what carries over between them and what does not.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/copilot-chat-cowork-studio-power-automate-which-to-use/https://kaizenai.systems/blog/copilot-chat-cowork-studio-power-automate-which-to-use/Microsoft now offers four ways to put AI and automation to work. A simple guide to choosing the right one for each job, and when to combine them.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/copilot-cowork-rollout-checklist-for-admins/https://kaizenai.systems/blog/copilot-cowork-rollout-checklist-for-admins/Copilot Cowork is off by default, which gives you time to prepare. A practical checklist covering permissions, pilots, spending limits, Purview and plugins.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/crm-telephony-integration-guide/https://kaizenai.systems/blog/crm-telephony-integration-guide/Connecting your CRM to your phone system means calls arrive with a name, and conversations end up on the customer record. The patterns, the pitfalls, and how to plan one.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/copilot-cowork-plugins-and-skills-explained/https://kaizenai.systems/blog/copilot-cowork-plugins-and-skills-explained/Plugins connect Copilot Cowork to your business systems, and skills teach it your way of working. How they are packaged, deployed and secured.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/model-context-protocol-explained-for-business-leaders/https://kaizenai.systems/blog/model-context-protocol-explained-for-business-leaders/MCP is the standard that lets AI assistants such as Copilot and Claude safely use your business systems. What it is, why it matters, and what to ask before you connect anything.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/screen-pop-and-call-logging-dynamics-365/https://kaizenai.systems/blog/screen-pop-and-call-logging-dynamics-365/Open the right customer record the moment the phone rings, and save every call to the timeline. The built-in options, the Channel Integration Framework, and the details that make it work.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/what-is-microsoft-365-copilot-cowork/https://kaizenai.systems/blog/what-is-microsoft-365-copilot-cowork/Copilot Cowork turns Copilot from a chat assistant into something that finishes multi-step work. What it is, what it costs, how it is governed, and how to start.Sun, 01 Nov 2026 00:00:00 GMThttps://kaizenai.systems/blog/leaving-project-online-checklist/https://kaizenai.systems/blog/leaving-project-online-checklist/What to inventory, what to clean up and what to move first when you take your project portfolio off Project Online and onto Power Platform.Wed, 28 Oct 2026 00:00:00 GMThttps://kaizenai.systems/blog/copilot-readiness-permissions-first/https://kaizenai.systems/blog/copilot-readiness-permissions-first/Microsoft 365 Copilot can see whatever each user can see. Fix oversharing before rollout, or Copilot will surface it for you.Tue, 20 Oct 2026 00:00:00 GMThttps://kaizenai.systems/blog/ai-agents-human-in-the-loop/https://kaizenai.systems/blog/ai-agents-human-in-the-loop/A simple four-rung ladder for deciding what an AI agent should be allowed to do on its own, and what it must leave to a person.Mon, 12 Oct 2026 00:00:00 GMT