AI and Microsoft services, end to end.
Use one practice or combine several. They share the same Dataverse and Azure foundations, so each piece makes the next one easier.
What you get
- Hours of repetitive knowledge work handled by agents
- Every agent action logged and explainable
- Model-agnostic, so you are not locked to one AI vendor
Agentic AI
We design and build AI agents that read, decide and act in your business systems. Typical work includes document processing, triage, research and back-office automation. Every agent is grounded in your data, tightly scoped and auditable, and asks a person before it does anything important.
Agent discovery
Find the processes where an agent pays back, and rule out the ones where it would not.
Agent engineering
Tool-using agents, retrieval (RAG) over your content, and MCP servers that expose your systems safely.
Integration
Agents wired into Dataverse, Dynamics 365, Teams, email and your APIs.
Evaluation & guardrails
Test suites, approval steps, permission trimming, cost controls and monitoring.
What you get
- Copilot answers grounded in your own documents and records
- Agents that do the work, not just chat about it
- Oversharing risks found and fixed before rollout
Copilot & Cowork
Licences alone do not create value. We prepare your data and permissions, build Copilot Studio agents grounded in your business, and set up Cowork so AI can carry out multi-step work across your Microsoft 365 apps under your rules.
Copilot readiness
SharePoint and permission hygiene, sensitivity labels and a rollout and adoption plan.
Copilot Studio agents
Custom agents over Dataverse, SharePoint and line-of-business systems, with actions and connectors.
Cowork enablement
Configure Cowork to run long-running, multi-step tasks across Outlook, Teams, Excel and more, with human review built in.
Copilot in Dynamics 365
Turn on and tune Copilot features across Sales and Customer Service.
What you get
- One view of every customer, deal and case
- Pipelines and SLAs that report themselves
- Fewer clicks for the people doing the work
Dynamics 365 CRM
We implement, extend and rescue Dynamics 365 Customer Engagement. That covers clean data models, sensible security and automation people actually use, with nothing customised for its own sake.
Implementation
Discovery, solution design and rollout of D365 Sales, Customer Service and Field Service, configured before customised.
Customisation & extension
Plugins (C#), PCF controls, web resources, business process flows and Dataverse model design.
Migration
From spreadsheets, Salesforce, legacy CRM or on-premises Dynamics, with mapped, validated and reconciled data.
Health check & rescue
An audit of an existing org covering performance, security roles, technical debt and adoption, plus a prioritised fix list.
What you get
- Paper and spreadsheet processes turned into apps
- Approvals and hand-offs that run themselves
- A Center of Excellence that keeps it all governed
Power Platform
Power Apps, Power Automate, Power Pages and Power BI on top of Dataverse. We build business apps quickly and add the ALM and governance that keep low-code from turning into sprawl.
Model-driven & canvas apps
Choosing the right app type for the job, backed by a properly designed Dataverse schema.
Power Automate
Cloud flows, approvals, integrations and desktop flows (RPA) where APIs do not exist.
Power Pages
Secure external portals for customers, partners and suppliers.
Governance & ALM
Environment strategy, DLP policies, CoE Starter Kit, solution layering and pipelines.
What you get
- Customer data entered once, available everywhere
- Calls identified by customer name, from up-to-date CRM contacts
- Integrations you can monitor, rerun and trust
Systems Integration
We connect CRMs, telephone systems, ERP and line-of-business applications through their APIs: scheduled and event-driven syncs, with duplicate prevention, error handling and monitoring built in. Integrations run in your own Azure tenant and are documented so your team can own them.
CRM and telephony integration
Keep your phone system’s contacts in step with your CRM, so incoming calls show who is calling. Call activity can flow back to the CRM where the phone platform’s API supports it.
API and data sync
Scheduled and event-driven syncs between CRM, ERP and business apps, with field mapping, ID mapping to prevent duplicates, and safe re-runs.
Dataverse and Dynamics 365 integration
Custom APIs, plugins, virtual tables and Power Automate flows that connect Dataverse to the systems around it.
Monitoring and resilience
Health-check endpoints, retries, alerting and telemetry in Azure Monitor, so failures are spotted and fixed before users notice.
What you get
- Repeatable infrastructure defined as code
- Every release built, scanned and deployed by a pipeline
- Identity and access that follow least privilege
Infra & DevSecOps
Cloud infrastructure, identity and delivery pipelines that are secure by default. We build Azure landing zones, harden Entra ID, and automate build, test and deployment for code and Power Platform solutions alike.
Azure landing zones
Subscriptions, networking, policy and cost management, all set up through Bicep or Terraform.
Identity & security
Entra ID, Conditional Access, PIM, Defender and Intune baselines.
CI/CD & ALM
GitHub Actions and Azure DevOps pipelines, including Power Platform solution deployments.
DevSecOps
Secret scanning, dependency and code scanning, IaC checks and security gates in the pipeline.
Have a process that should run itself?
Tell us what you are trying to fix. You get an honest answer on whether, and how, Microsoft and AI can help, usually within a working day.